Every electric bike and bike sold by us is covered under our limited time all-inclusive warranty for the original owner against defects in material or workmanship, including all individual components as follows:
A). 2-Year Limited Warranty :
Our electric bicycle components including frame, forks, stem, handlebar, headset, seat post, bottom bracket, crank set and pedals are warranted to be free from manufacturer defects in materials and/or workmanship for a 2 years period from the date of original purchase.
B). 1-Year Limited Warranty:
Electric Bikes / Bikes and components including derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand,rims, front wheel hub, freewheel and cassette, reflectors and hardware are warranted to be free from manufacturer defects in materials and/or workmanship for a 1 year period from the date of original purchase.
C). 180 Days Warranty:
Electric Bikes Lithium ion batteries and hydraulic brakes are warranted to be free from manufacturing defects in materials and/or workmanship for 180 days (6 months) period from the date of original purchase. The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage.
D). No Warranty:
Man-made damage and damage caused by natural disasters. Wearing parts such as tires,pedalets,etc .
What Will We Do?
If a component is deemed to be defective or damaged without user error we will issue a replacement part. We will assist you in replacing any defective part. We will replace any parts deemed to have been damaged during shipping. We will provide the owner a replacement product if the product can not be repaired after a reasonable number of tries as determined by us.
What Will We Not Do?
We will not replace any part without first seeing photos or video of the damaged part. We will not replace any part damaged by the user. We will not pay for any third party service or part replacement unless agreed upon prior to the fix. We will not pay for return shipping on any damaged or defective product or component.
We will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the bike is shipped using a freight forwarder or similar service.
All claims to this warranty must be made through us. Proof of purchase may be required with any warranty request. Before making a warranty claim, we suggest that you contact our customer service team as there may be a simple fix for your problem. Valid warranty claims will be processed through us within one year of initial purchase. Warranty claims may be submitted to firstname.lastname@example.org.
Shipping Damage Claims:
IMMEDIATELY inspect your product(s) for damage. Freight damage claims are extremely time sensitive. We will not accept freight damage claims later than 30 days from receipt of product. Note any damage to your product(s) on the Bill of Lading before you and the driver sign-off on the shipment. Take pictures of any damage that is found, and date the images when possible. Keep all packaging and paperwork until the inspection process is complete. Report damage claims within 10 days of delivery to our customer service representative at email@example.com.
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