FQA

Q: Are you a manufacturer ?
A: Yes , we manufacturering bikes and electric bikes ,mostly e-bikes
Q: What is your MOQ?
A: It depends on models and your request.Please feel free to contact us to discuss in details.
Q: What is your delivery time ?
A: Usually 5-30 days for production time (depending on your quantity and season).Shipping by sea is usually 3-4 weeks to North America or Europe.
Q: Can I get a sample to test?
A: Yes , sample order is welcome.
Q: How do you charge for sample?
A: Sample fee is usually 2 times of the wholesale price,extra cost will be deduced from bulk order.
Q: Are you able to manufacturer the bikes according to our idears or drawings ?
A: Yes, we have in-house mechanician to help you to turn your thoughts into facts
Q: Do you provide accessories for resellers ?
A: Yes , accessories are provided upon request such as display ,gears ,brakes,tires,chargers,batteries,etc.
Q: Do you have all documents which are approved to sell in EU?
A: Yes, all of our products comply with EU standard and certificates will be provide upon request such as EN ISO4210 and EN15194
Q: What is your warranty policy?
A: 1, Frame & Fork are guaranted for 2 Years.
2, The wearing parts (such as tires,pedalets,etc) is without warranty,men-made demage is not coverd under warranty.
3, Motor is guaranted for 1 Year,exchange or return is accepted if it is demaged during the normal using period.
4, The battery is guaranted for 6 months.Battery life is about 600 charging circles .The battery need to be charged if it’s not used for 1 month.
5, We will provide replacement parts in free of charge if there is any broken cause by quality problem within warranty period.
6, We will offer a 2% of total value of your order in parts of your choice for free.
Q: Can we put our logo on the bike ?
A: Yes, OEM/White label service is provided.
Q: What about packaging ? Safe packaging ?
A: We totally understand packaging is vital at export business.Demaged goods mean nothing to our customers. All goods will be securelly packed to assure safe,we pack the ebike with 7 layers export carton ,PE foam,shaping bubbles and paper board to fix ebike into carton box, just in case some cartons get dented during long time transportation.We can send you extra cartons so you can replace cartons when the orders are sold.
Q: Do you offer dropshipping?
A: Sorry ,dropshipping is not available right now .

More questions? Please feel free to send us a message,we will reply you ASAP.

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